Return & refund policy

1. Right of return
We are committed to satisfying you with every product you purchase from Sdjcty. If you want to return a product for any reason, you can enjoy the right of return within 30 days of receiving it, provided the product is intact and unused and the original packaging, labels, and all accessories are intact.

2. Return the application process
If you plan to return a product, please get in touch with our customer service team first. You can use the following convenient methods: use the online customer service function of our official website for real-time communication; send an email to the exclusive customer service mailbox: sdjcty@hotmail.com; when communicating with customer service, please clearly inform your order number and the detailed reason for return. After verifying the relevant information, the customer service staff will issue you a return authorization code and provide details on the next steps.

3. Packaging and shipping preparation
After obtaining the return authorization code, please pack the product carefully to avoid damage during transportation. Please attach the original purchase invoice or order receipt, which will help us process your return request quickly and accurately. At the same time, please clearly indicate the return authorization code prominently on the package so that we can quickly identify and process it after receiving the goods.

4. International logistics selection
We recommend choosing a reliable international logistics carrier to send the return. However, to ensure a smooth and efficient return process, we recommend that you give priority to the following internationally renowned logistics partners: DHL, FedEx, or UPS. These logistics providers are experienced in international transportation and have an extensive service network to provide safe and fast transportation guarantees for your return packages. Of course, if you have other trustworthy logistics providers, as long as they have international transportation qualifications and can provide complete logistics tracking information, you can also choose them.

5. Shipping costs
You usually bear the international logistics shipping costs incurred by returns. However, suppose you need to return the product due to quality problems with the product itself, or if we have made errors in product description, delivery, etc.. In that case, we will bear the corresponding shipping costs. In this case, please prepay the shipping costs to complete the return. After we receive and inspect the product, we will refund the shipping costs to you using the original payment method.

6. Package Tracking and Processing
After sending the return package, please keep the logistics waybill and package tracking number correct. You can use the tracking number to check the package's shipping status in real time through the selected logistics provider's official website or mobile application. We will start the inspection work immediately after receiving the return package. If the product meets the return requirements, we will refund within 5-7 working days. The refund will be returned according to your original payment method, and the specific arrival time may vary depending on the processing procedures of the payment institution and the bank.

7. Special Circumstances
If you purchased a set of products, please return the entire set of products when returning. Otherwise, it may affect the processing of your return application. In addition, if the return packaging is lost or damaged during transportation, please get in touch with the logistics company as soon as possible for claims and inform us of the relevant situation. We will actively assist you in resolving the problem. However, the final responsibility determination and handling results will be subject to the logistics transportation contract and relevant laws and regulations. If you have any questions about the return policy or need further help, please get in touch with our customer service team, we are always at your service.